Terms of service

1. The agreement

These terms are an agreement between you and [legal entity name], [registered address] ("we", "us"), the operator of 247ChatApp. By creating an account or using the service, you accept them. If you accept them for a company or other organisation, you confirm you may bind it, and "you" means that organisation.

2. The service

247ChatApp is a shared inbox: it connects messaging accounts such as WhatsApp, Instagram, Messenger, Telegram and LinkedIn, and lets a team read, assign and answer their conversations and manage contacts in one place. Features marked "Coming soon" are not part of the service until they launch.

3. Accounts and workspaces

• You must give accurate details and keep your sign-in secure. You are responsible for what happens under your account.
• A workspace's owners decide who joins it and what each member may do. Owners and admins are responsible for the members they invite.
• Tell us at once at [support contact email] if you think someone has used your account without permission.

4. Connected channels

When you connect a messaging account, you confirm it is yours or that you are authorised to connect it. Each messaging service has its own terms and rules, and you must follow them. Those services may limit, suspend or close accounts, including for automated or bulk messaging; we do not control their decisions and cannot guarantee that a connected account stays available.

5. Acceptable use

You must not use 247ChatApp to:

• send spam or messages people have not agreed to receive;
• break the law, including privacy, consumer-protection and anti-spam law;
• harass, threaten or deceive anyone, or impersonate another person or organisation;
• send malware, or try to break into, overload or reverse-engineer the service;
• break the terms of a messaging service you have connected.

We may suspend an account or workspace that breaks these rules, and will tell you why unless the law or safety prevents it.

6. Your content

Your workspace's messages, contacts, files and notes stay yours. You give us permission to store, process and transmit them only as needed to run the service for you, as our privacy policy describes. You are responsible for having the right to collect and use the personal data of the people you talk to.

7. Plans and fees

Prices are not yet set. Before any paid plan starts, we will publish its price and billing terms, and you will choose whether to subscribe. [Legal review: add fees, billing, taxes, renewals and refunds when billing launches.]

8. Availability and changes

We work to keep 247ChatApp available and secure, but it may be interrupted for maintenance, by failures, or by the messaging services it connects to. We may change or remove features; if a change takes away something important to you, we will tell account owners in advance where we can.

9. Ending the agreement

You may stop using the service and delete your workspace at any time. We may end or suspend your access if you seriously or repeatedly break these terms. When a workspace is deleted, its content is removed as our privacy policy describes. [Legal review: add a data export window.]

10. Warranties and liability

The service is provided "as is". To the extent the law allows, we give no warranty that it will be uninterrupted or error-free, and we are not liable for indirect or consequential losses, or for the acts of the messaging services you connect. Nothing in these terms limits liability that cannot be limited by law. [Legal review: set the liability cap.]

11. Governing law

These terms are governed by the laws of [jurisdiction], and the courts of [jurisdiction] decide any dispute, unless the law of your country gives you the right to use its courts.

12. Changes to these terms

When we change these terms, we will publish the new version here and, for important changes, tell account owners by email before it takes effect. If you keep using the service after that, the new terms apply.

13. Contact us

Questions about these terms: [support contact email].